DELIVERY & CUSTOMER SERVICE

Adding Delivery Instructions
If you need to include a specific delivery instruction with your order (for example nominating a place for the parcel to be left if you are not at home) – you can add this to the order notes box at the checkout and we’ll attach this information to the front of your parcel.

If you would like your recipient to open their gift on a certain date we can help by adding an instruction to your parcel (eg: “Do not open until xx date). Please include this in the order notes box at the checkout.

Delivery Queries
If for any reason your order does not arrive as expected please email us on hello@greentulip.co.uk quoting your order number, and we will investigate and do what we can to ensure it is with you as soon as possible.

*Unfortunately, at this time we are not set up to deliver to parts of the UK that require additional customs documentation such as Jersey or Guernsey. Or to countries outside of the UK. We're sorry for any disappointment or inconvenience caused.

Payment
We offer payment by Shop Pay (which accepts all major card types) as well as PayPal.

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Returns will be dealt with as detailed below.

Returns Policy
We hope you will be pleased with your purchase, however should you wish to return anything, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Postage costs are non-refundable unless the item is being returned due to an error on our part of because it is damaged or defective.

Returns should be sent back to us within one month of the date of purchase, in their original, undamaged packaging. It would be useful to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries. We recommend you obtain proof of postage in case goods are lost in transit.

Returns should be sent to:
Green Tulip Limited
Unit 1, Netherstreet Farm
Bromham
Chippenham
Wiltshire SN15 2DS.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. In the interests of hygiene, we regret that the following items are non-returnable unless faulty; pierced earrings, toiletries, food and beverages.

Once the returned item has been received by us, we will refund the price of the item using the same method originally used by you to pay for it. Should you prefer to receive an exchange, rather than a refund, please place a new order for the alternative item that you would like. We will then process a refund for your returned item.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Any Other Questions…
If you have any other questions, we would be happy to help. Please email us on hello@greentulip.co.uk.